Privacy Policy
1. Who we are:
Finance Claim Checker is a trading style of Consumer Reclaim Ltd Company Number: 07223077, 2nd Floor, Station House, Stamford New Road, Altrincham, Cheshire, WA14 1EP.
Consumer Reclaim Ltd is authorised and regulated by the Financial Conduct Authority in respect of regulated claims management activity (FRN: 835212).
For the purposes of data protection legislation, we are the Data Controller, and we will process your personal data in accordance with the UK General Data Protection Regulations. We are entered in the Information Commissioner’s register of fee payers (controllers) with registration number ZA176000.
We are committed to protecting your personal data and other information you provide to us via this website. Please read this privacy notice carefully as it contains important information about our use of that information. It explains what information we collect about you, and how we use it, including when we might disclose it to third parties and other information that data protection law requires us to provide.
Because of the financial nature of our business, our products and services are not designed to appeal to or to be sold to persons under the age of 18. Therefore, we do not knowingly attempt to solicit or receive any information from children. If you are under the age of 18, you must not use this website.
2. Personal data we collect from you:
2.1 We may collect, use, store and transfer different kinds of personal information about you. These include:
• Identity Data – your full name, previous name(s), date of birth, signature (stored electronically)
• Contact Data – Current Address, previous address(es), email address and phone number(s)
• Transaction Data – Information on your Agreement(s) such as but not limited to: Car Finance Claims – vehicle registration, agreement number, date of agreement, type of finance, amount borrowed. We will collect some personal data from your finance company rather than from you: they will identify specific accounts relating to you that include your account/policy/vehicle registration number. If you are making a claim for mis-sold motor finance, then we may perform a soft credit search with Experian. You consent to us sharing your Title, Name, Address, Date of Birth and previous address(es) with Valid8 IP Ltd for the purposes of obtaining your credit report and verifying your eligibility to claim. It will provide you with all the vehicle finance agreements you have had in the last 12 years and sometimes longer.
• Profile Data – understanding the services you’ve engaged, your interests, references, feedback and analysing the data you have provided as part of the service to improve our services, customer relationships and experiences.
• Technical Data – details of your visits to our Site including traffic data, location data, weblogs and other communication data, and the resources that you access.
Whenever you disclose your information to us, or we collect information from you in any other way, through our Site.
2.2 We may also collect data in the following ways:
IP address We may collect information about your device, including your Internet Protocol (IP) address, for reasons of fraud protection. We may also collect information about your device’s operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns and does not identify any individual.
Cookies Our Site uses cookies to distinguish you from other users of our Site. This helps us to provide you with a good experience when you browse our Site and also allows us to improve our Site. For detailed information on the cookies we use visit our cookies page.
2.3 We may use your personal data for our legitimate interests in order to:
• Provide you with information, or services that you requested from us;
• Allow you to participate in interactive features of our Site, when you choose to do so;
• Ensure that content from our Site is presented in the most effective manner for you and for your device;
• Improve our Site and services;
• Process and deal with any complaints or enquiries made by you.
3. Website links
Our Site may, from time to time, contain links to and from the websites of third parties. Please note that if you follow a link to any of these websites, such websites will apply different terms to the collection and privacy of your personal data and we do not accept any responsibility or liability for these policies. When you leave our Site, we encourage you to read the privacy notice/policy of every website you visit.
4. Purposes and lawful basis for processing personal data
As the controller of customer and prospective customer personal data, there are a variety of purposes for which we process personal data. The following table sets this out:
| Purpose |
Type of Data |
Lawful basis for Processing |
| To contact you following the submission of an enquiry. |
Identity, Contact |
Consent |
| To learn about the circumstances surrounding potential financial mis-selling and provide updates as a claim progresses. |
Identity, Financial, Transaction |
Performance of a contract with you |
| To recommend to you an appropriate law firm for claims investigation and representation. |
Identity, Contact, Transaction |
Consent |
| To collect and share any Special Category Data information with relevant third parties. |
Identity, Contact, Transaction |
Consent / Explicit Consent (Special Category Data) |
| Asking you to leave a review or take a customer satisfaction survey. |
Identity, Transaction |
Consent |
| To respond to any data subject access requests that we may receive from you. |
Identity, Contact |
Legal Obligation |
| Monitoring and Oversight such as recording and monitoring telephone calls and communications. |
Identity, Contact, Transaction |
Legal Obligation |
| To administer and protect our business and this website. |
Technical, Usage |
Legitimate interests |
| Internal Group Administration |
Identity, Contact, Technical, Usage, Profile |
Legitimate Interests |
| To make suggestions and recommendations about other services. |
Identity, Contact, Technical, Usage, Profile |
Legitimate Interests |
| Notifying you about changes to our terms or privacy policy |
Identity, Contact |
Legal Obligation |
5. Sharing your information
We may share your personal data with selected third parties including:
• Law firms and associated parties, including solicitors, barristers, experts and litigation funders;
• Regulatory and government authorities, such as the Financial Conduct Authority, the Information Commissioner’s Office, the Police and HMRC;
• Credit reference agencies;
• IT service providers and cloud providers;
• Marketing and analytics partners, where you have consented to receive marketing.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
6. Data retention
We will retain your personal data only for as long as is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law. When determining retention periods, we take into account factors such as the nature of the information, whether we are a party to any legal proceedings, and applicable statutory obligations.
7. Your rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:
• Request access to your personal data;
• Request correction of your personal data;
• Request erasure of your personal data;
• Object to processing of your personal data;
• Request restriction of processing your personal data;
• Request transfer of your personal data;
• Withdraw consent at any time where consent was the lawful basis for processing.
8. Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.
9. International transfers
We do not transfer your personal data outside the UK unless required for our processing or to comply with a legal obligation. If data is transferred outside the UK, appropriate safeguards are implemented to ensure your personal data remains protected.
10. Marketing
We may use your personal data to provide information about services that we believe may be of interest to you. You may opt out at any time by contacting us or by following the unsubscribe instructions included in marketing communications.
11. Changes to this privacy policy
We may update this privacy policy from time to time. The latest version will always be available on our website. We encourage you to review this notice periodically to stay informed about our data protection practices.
12. Contact details
If you have any questions about this privacy notice or our treatment of your personal data, please contact our Data Protection Officer at: Email: info@financeclaimchecker.co.uk Address: 2nd Floor, Station House, Stamford New Road, Altrincham, Cheshire, WA14 1EP
13. Complaints
If you believe that your personal data has been processed in a way that does not comply with data protection laws, you can make a complaint to us or directly to the Information Commissioner’s Office (ICO).
14. Effective date
This privacy notice is effective from 1st January 2025.
